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Frequently asked questions

On this page, you will find answers to the most common questions other members of MetroOpinion previously had.

You can always contact us directly by mail if you can’t find your answer here. We are happy to get proposals for questions and answers that you think that other members could use.

We have divided our question and answer page into different sections to make it as 

straightforward as possible for you to find the right help immediately.

Get started as a panelist

How do I create a profile?

To create a profile, complete the form on the front page here .

Then click on the link in the email we send to you afterward to activate your profile.

How do I log in?

To log into click “Login” in the menu. Then you need to use your username (your email) and password.

If you can not remember your password, you can generate a new one here.

What is Privacy Policy and Terms and conditions?

Terms and Conditions and Privacy Policy you will always find links to on the front page.

It’s the legal terms associated with being a member of

Earnings and payments

How do I make a payment to PayPal?

First of all you must have an active account on It is free to create one if you do not already have one.

You must ensure that you have used the same e-mail address to create your PayPal account that you used to create your account on MetroOpinion

1) Log in to the member area.

2) Click on My earned points.

3) Once you have reached the payment threshold, you can click the Update button and the money will then be transferred to your PayPal account.

4) PayPal sometimes charges a 2% fee for making the transfer. Unfortunately, we can not do anything about that.

5) Be sure that you log into your PayPal account and agree to receive money. It is your responsibility to accept payment!

6) If you do not accept payment for 30 days, the money will be returned to your MetroOpinion account.

If you need customer service regarding how to use PayPal’s services please contact them directly.

I have problems with my PayPal account. Can I use another account - for example, the account of my wife/husband?

It is crucial that you have a PayPal account linked to the same e-mail address, as the e-mail address you used to create your account with us.

Unfortunately, we can not offer to pay to other PayPal accounts, since it will be a security-related flaw that could be exploited by criminals.

It is not possible to make a payment - try again later. What should I do?

If you encounter this message, so you know 2-4 days to try to make the download again.

Should it fail for you to make the transfer several times, so contact us at


Is it possible to send a survey again to me?

Unfortunately, we can’t send a survey to you again. Once we have the answers that are needed, the study closed for more answers.

Don’t worry: We will soon find a new survey for you.

What does it mean when I get to know that I've taken a survey before?

If you belong to another survey panel, it can happen that you get this message.

We have different technical methods to ensure that people do not respond to the same survey in several places on the internet, as it will damage the credibility of the study.

If you get this message, you can not participate in the study and you just have to ignore the study.

The study is in the wrong language - what do I do?

If you receive a survey in the wrong language, please contact our support at

If you can, when contacting our support, please reply to the invitation of the survey, so that our team may know which survey exactly is in question. It will help us to prevent others from receiving that same survey.

How do surveys work?

You will receive an invitation to a survey by email. In this email, there is a link to the survey and a description of how long it will take, and how much you would be credited for completing it.

Is it free to participate in surveys?

It is completely free to take surveys. And we reward you for your participation on MetroOpinion.

What kinds of surveys will I be offered?

We offer you a wide range of surveys in many topics. The results will be made anonymous before being used by companies and organizations to gain insight about how products and services are received by you.

The answers are mass-collected and are used for quantitative research. This means that lots of answers are collected, and statistical analysis is done to get a percentage view of what users think.

Why do I get the same question several times?

Many companies and organizations require that you are asked for certain things one more time, so that they can make sure that things like gender, year of birth and zip code are actually correct.

Therefore, it can happen that we ask the same questions repeatedly in the beginning of the surveys. If this is an inconvenience, we apologize to you. But, there is only one way around it – to answer the questions one more time.

There was an error in the study while I answered - what do I do?

It may happen that an error occurs that causes a survey to stop or close.

All studies will be tested through before they are offered to you.

If errors occur, it is a good idea to reply to the e-mail where you were invited to study in, and briefly describe the error that it can be fixed.

Is it possible to take surveys on smartphone or tablet?

Yes, all of the surveys are supported on all the devices. You are welcome to try it out. If anything unordinary happens, please write to us on, so that we can fix it as soon as possible, and so that you and other users don’t experience the same problem later.

Why am I not getting any surveys?

Surveys will be sent automatically to you once we have some that fit your profile and we believe that you will be able to complete.

We recommend that you log in to your profile and fill in as much as possible of your profile.

The more we know about you, the easier it is for us to give you the right surveys.

What does Screen Out mean?

If you get the message “Screen Out”, it means that you do not fit into the category of the panelists we looked for in this study.

The best way to get fewer of these messages is to fill more of your personal information about who you are. To do this, log in and fill in the fields you are told to fill.

Why am I being moved from one study to another?

If you start a survey, but our algorithm realizes that you’re not the right person for that survey, we will automatically try to find a better one for you based on the information you’ve given at the start of the first interview, or based on the information on your profile. Most of the times, it happens that we do find a survey you are eligible for, but we apologize in the event that we don’t manage to do this.

I've got an error in the survey. What do I do?

If you’ve got an error in the survey, please check the following:

1) Are cookies enabled in your browser? If you are not you are not registered properly.

2) If you have let an inquiry be open in a window in a very long time, it can get the study to fail.

3) If you navigate away from the study may also study to fail.

4) Consider opening an investigation in another browser if you can not open an investigation up. You can also benefit from installing Flash Media Player to the latest version.

5) In some cases it may be advantageous to try to open a study up on your desktop computer rather than on a smartphone or tablet if the study failed here.

What does Quota Full mean?

“Quota Full” means in short that we have had enough answers already in your group.

We run on a first-come, first-served principle, and that can sometimes result in that we can not offer a study for you.

Your account

My password does not work. What do I do?

On the login page you can use the option to generate a new password if you forgot your password.

The new password will be sent to your e-mail address.

I'm having trouble logging in. What do I do?

You must use your email as a username.

If you can not remember your password, you can generate a new one on the login page.

Is it possible to change my username (email)?

You can only change your mail by contacting our support and request this.

Since there is money attached to an email, we have this layer of additional security.

Why is there a negative amount in my account?

If you have a negative amount, or reduced amount of earnings on your account, it is usually because a survey you’ve done has been deemed an error. This can happen for the following reasons:

  1. It may be that you have completed the study so quickly that you can not possibly have read and understood the questions.
  2. It may also be because there is no consistency in your answers, and therefore it is estimated that you have not been honest in your answers.

The best way to avoid deductions is to be honest and read and answer honestly.

How do I delete my profile?

Sign in to your profile and click Unsubscribe. Then simply follow the instructions on the page.

You can also unsubscribe from newsletters directly via the link at the bottom of the newsletters.


If you want to change or get information about the data we have about you, please write to