Frequently Asked Questions

On this page you will find answers to the most common questions other members of previously had.

You can always contact us directly by mail if you can not find your answer here. We are happy to get proposals for questions and answers that you think that other members could use.

We have divided our question and answer page into different sections to make it as straightforward as possible for you to find the right help immediately.

Get started as a panelist

To create a profile, complete the form on the front page here .

Then click on the link in the email we send to you afterwards to activate your profile.

To log into click “Login” in the menu. Then you need to use your username (your email) and password.

If you can not remember your password, you can generate a new one here.

Terms and Conditions and Privacy Policy you will always find links to on the front page.

It’s the legal terms associated with being a member of

Earnings and payments

First of all you must have an active account on It is free to create one if you do not already have one.

You must ensure that you have used the same e-mail address to create your PayPal account that you used to create your account at

1) Log in to the member area.

2) Click on My earned points.

3) Once you have reached the payment threshold, you can click the Update button and the money will then be transferred to your PayPal account.

4) PayPal charges a 2% fee for making the transfer. Unfortunately we can not do anything about that.

5) Be sure that you log in to your PayPal account and agree to receive money. It is your responsibility to accept payment!

6) If you do not accept payment for 30 days, the money returned to your account.

If you need customer service compared to using please contact them directly.

It is crucial that you have a PayPal account linked to the same e-mail as the e-mail you used to create your account with us.

Unfortunately we can not offer to pay to other PayPal accounts, since it will be a security-related flaw that could be exploited by criminals.

If you encounter this message, so you know 2-4 days to try to make the download again.

Should it fail for you to make the transfer several times, so contact us at


Unfortunately we can not send a survey to you again. Once we have the answers that are needed, the study closed for more answers.

Don’t worry: We will soon find a new survey for you.

If you belong to another survey panel, it can happen that you get this message.

We have different technical methods to ensure that people do not respond to the same survey in several places on the internet, as it will damage the credibility of the study.

If you get this message, you can not participate in the study and you just have to ignore the study.

We apologize if this happens.

The reason may be that there has been an error with one of our suppliers of studies. We ask you to ignore the study. Possibly you can reply to the email, which you have been invited and write that the study is in the wrong language. It will be a help to us, so others will not have the same experience.

You receive an invitation to a survey by email. In this email there is a link to the survey and a description of how long the survey takes, and how much reward you will be credited if you complete the survey.
It is completely free to take surveys. At you will also be rewarded for your participation.
We offer you a wide range of surveys in many subjects. The results will be made anonymous before being used by companies and organizations to gain insight about how products and services are received by you.
Many companies and organizations require that you are asked for certain things one more time so that they can make sure that things like gender, year of birth and zip code is actually correct.

Therefore, you can experience sometimes that you get the same question several times. You just need to answer.

It may happen that an error occurs that causes a survey to stop or close.

All studies will be tested through before they are offered to you.

If errors occur, it is a good idea to reply to the e-mail where you were invited to study in, and briefly describe the error that it can be fixed.

You are welcome to take surveys on smartphone or tablet.

However, there are many studies that require Flash Media, which is not supported, for example on the iPhone. Therefore, it may be a good idea to answer surveys on a computer, if you have the chance.

Surveys will be sent automatically to you once we have some that fit your profile and we believe that you will be able to complete.
We recommend that you log in to your profile and fill in as much as possible of your profile that you can fit several studies.
The more we know about you, the easier it is for us to give you the right surveys.
If you get the message “Screen Out” means that you do not fit into the category of citizens, we looked for in this study.

The best way to get fewer of these messages is to fill more of your personal information about who you are. To do this, log in and fill in the fields you are told to fill.

You will be moved because the study is complete in your segment (age, postal code, gender, etc.). We then try to find a study where availability possible answers for you.
If you’ve got an error in the survey, please check the following:

1) Are cookies enabled in your browser? If you are not you are not registered properly.

2) If you have let an inquiry be open in a window in a very long time, it can get the study to fail.

3) If you navigate away from the study may also study to fail.

4) Consider opening an investigation in another browser if you can not open an investigation up. You can also benefit from installing Flash Media Player to the latest version.

5) In some cases it may be advantageous to try to open a study up on your desktop computer rather than on a smartphone or tablet if the study failed here.

“Quota Full” means in short that we have had enough answers already in your segment.

We run a first-come, first served principle, and that can sometimes result in that we can not offer a study for you.

Your account

On the login page you can use the option to generate a new password if you forgot your password.

The new password will be sent to your e-mail.

You must use your email as a username.

If you can not remember your password, you can generate a new one on the login page.

You can only change your mail by contacting our support and request this.
Since there is money attached to an email, we have this layer of additional security.
Sometimes there will be adjusted in paid revenue if we can see that the survey has been completed on an erroneous basis.

This may be that you have completed the study so quickly that you can not possibly have read and understood the questions.

It may also be because of there is no consistency in your answers, and therefore it is estimated that you have not been honest in your answers.

The best way to avoid negative amount is to be honest and read and answer honestly.

Sign in to your profile and click Unsubscribe. Then simply follow the instructions on the page.
You can also unsubscribe from newsletters directly via the link at the bottom of the newsletters.