Frequently Asked Questions
On this page you will find the most common questions and answers other members had before.
If you can’t find your answer here, you can always contact us directly at firstname.lastname@example.org. We are happy to get the questions you think other members could benefit from.
We have divided our question and answer page into different sections so you could find the right help as simple as possible.
Get started as a panelist
How do I create a profile?
To create a profile, sign up on the homepage.
Activate your profile by clicking the link you receive in your email.
How do I login?
To log into MetroOpinion click “Login” in the menu. Here you need to enter your email and password.
If you cannot remember your password, generate a new one by clicking “Forgot your password”.
These are legal terms associated with being a member of MetroOpinion.
Earnings and payments
How do I make a transfer to PayPal?
First of all, you must have an active account on PayPal. If you do not already have it, you can create one for free.
Please make sure that you are using the same email address for both PayPal and MetroOpinion accounts.
1) Log in to MetroOpinion on the Login page.
2) Click on My earned points.
3) Once you have reached the payment threshold, click the Update button and the money will be transferred to your PayPal account.
4) PayPal sometimes charges a 2% fee for making the transfer. Unfortunately, we cannot do anything about this.
5) Make sure that you log into your PayPal account and agree to receive money. It is your responsibility to accept the payment!
6) If you do not receive payment after 30 days, the money will be returned to your MetroOpinion account.
If you need help on how to use PayPal’s services, please contact them directly.
I am having isuess with my PayPal account. Can I use another account – for example, the account of my wife/husband?
It is crucial to use a PayPal account with an email matching the one you’re using on MetroOpinion
Unfortunately, we cannot offer payment to other PayPal accounts. As this would be a security flaw that might get abused.
"It is not possible to make a payment – try again later". What should I do?
If you encounter this message, please wait 2-4 days and then try to make the transfer again.
If you fail a few times, please contact us at email@example.com.
Is it possible to send a survey to me again?
Unfortunately, we cannot send you a survey again. Once we have the needed answers the survey is closed.
Don’t worry, we will find a new survey for you soon.
What does it mean when I get the message that I have taken a survey before?
You can get this message if you belong to another survey panel.
We have different technical methods to ensure that people do not respond to the same survey on several platforms online, as it will damage the credibility of the study.
If you get this message, you cannot take part in the survey and you should just ignore it, and we will find other surveys for you.
The study is in the wrong language – what do I do?
If you receive a survey in the wrong language, please contact our support at firstname.lastname@example.org.
If you can, when contacting our support, please reply to the invitation of the survey, so that our team can determine which survey exactly is in question. It will help us to prevent others from receiving that same survey.
How do surveys work?
You will receive an invitation to a survey by email. In this email, there is a link to the survey and a description of how long it will take, and how much you would be credited for completing it.
Is it free to participate in surveys?
It is completely free to take surveys. And you actually get rewarded for your participation in MetroOpinion.
What kind of surveys will I be offered?
We offer you a wide range of surveys in many topics. The results are anonymous before being used by companies and organizations to gain insight about how products and services are received by you.
The answers are mass-collected and used for quantitative research. This means that lots of answers are collected, and statistical analysis is done to get a percentage view of what users think.
Why do I get the same question several times?
Many companies and organizations require that you are asked for certain things one more time so that they can make sure that things like gender, year of birth, and zip code are actually correct.
Therefore, it can happen that we ask the same questions repeatedly in the beginning of the surveys. If this is an inconvenience, we apologize to you. But, there is only one way around it – to answer the questions one more time.
There was an error in the study while I answered – what do I do?
It may happen that an error occurs that causes a survey to stop or close.
All studies are being tested before they are offered to you.
If errors occur, it is a good idea to reply to the e-mail where you were invited to, and briefly describe the error so we can fix it as soon as possible.
Is it possible to take surveys on smartphone or tablet?
Yes, all of the surveys are supported on all the devices. You are welcome to try it out. If you faced any technical difficulties, please write to us on email@example.com, so that we can fix it right away, and also to ensure that you and other users won’t experience the same problem again.
Why am I not getting any surveys?
Surveys will be sent automatically to you once we have some that fit to your profile and we believe that you will be able to complete them.
We recommend that you log in to your profile and complete %100 percent of your profile, the more info you fill the more surveys you get.
And also the more we know about you, the easier it is for us to give you the right surveys.
What does Early Screenout mean?
If you get the “Early Screenout” message, it means that you do not fit into the category of the panelists we looked for in this study.
The best way to get fewer of these messages is to fill in more of your personal information about who you are. To do this, log in and fill in the fields you are told to fill.
Why am I being moved from one study to another?
If you start a survey, but our algorithm realizes that you’re not the right person for that survey, we will automatically try to find a better one for you based on the information you’ve given at the start of the first interview, or based on the information on your profile. Most of the time, it happens that we do find a survey you are eligible for, but we apologize in the event that we don’t manage to do this.
I've got an error in the survey. What do I do?
If you’ve got an error in the survey, please check the following:
1) Are cookies enabled in your browser? If you are not you are not registered properly.
2) If you have let an inquiry be open in a window for a very long time, it can get the study to fail.
3) If you navigate away from the study may also cause the study to fail.
4) Try to open the study in a different browser. You can also benefit from installing Flash Media Player to the latest version.
5) In some cases it may be advantageous to try to open a study up on your desktop computer rather than on a smartphone or tablet if the study fails there.
What does Quota Full mean?
“Quota Full” means in short that we already have had enough responses to this certain study.
We run on a first-come, first-served principle, which means if we got the responses we need the survey will automatically be unavailable.
My password is not working. What do I do?
If you forgot your password, you can use the option “forgot my password” on the Login page to generate a new one.
The new password will be sent to your email address.
I'm having trouble logging in. What do I do?
You must use your email address as a username.
If you cannot remember your password, you can generate a new one on the Login page.
If you are still unable to log in contact us on firstname.lastname@example.org
Is it possible to change my username (email)?
You can only change your email by making a request at email@example.com.
Since there is money connected to your email, we have this additional layer of security.
Why is there a negative amount in my account?
If you have a negative or reduced earnings, this is usually because a survey you’ve done is found to be invalid. This can happen for the following reasons:
The best way to avoid deductions is to read and answer honestly.
How do I delete my profile?
Sign in to your profile and click Unsubscribe. Then simply follow the instructions on the page.
You can also unsubscribe from newsletters directly via the link at the bottom of the newsletters.
If you want to change or get information about the data we have about you, please write to firstname.lastname@example.org.